Skills & Competencies for Account Manager II

Account Manager II job profile

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JOB SUMMARY for Account Manager II

Develops relationships with mid-sized clients to increase revenue.

JOB RESPONSIBILITIES for Account Manager II

Pursues relationships with potential new accounts and identifies business opportunities to upsell services/products to current and new businesses. Drives retention and growth among customers by understanding their business needs and helping them succeed. Has detailed knowledge of products and services offered and ensures that products and services consistently meet client needs. Maintains a cadence of communicating with customers to ensure client satisfaction and promote ongoing contract renewal. Advises internal teams on product and service improvements/suggestions based on client feedback. Provides sales quotes and responds to requests for proposals.

Account Manager II SALARY RANGE

BASE 50%
$79,121
TOTAL 50%
$89,367
Job Level
P02
Job Code
SM15000004
Education/Degree
Bachelor's Degree
Reports To
Manager

Account Manager II Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Account Manager II skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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11 general skills or competencies (Job family competencies) for Account Manager II

1 Job Family Competencies – Customer Satisfaction
Proficiency Level -2
Skill definition-Collecting, analyzing, and measuring satisfaction levels of customers to improve our business's service and products.
Level 1 Behaviors
(General Familiarity)
Describes methods used in collecting and analyzing customer satisfaction data.
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Level 2 Behaviors
(Light Experience)
Assists in creating questions to surveys to identify customer satisfaction levels.
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Level 3 Behaviors
(Moderate Experience)
Communicates with customers to establish positive interactions and maintain a high level of satisfaction.
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Level 4 Behaviors
(Extensive Experience)
Delivers superior customer service to optimize customer satisfaction scores.
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Level 5 Behaviors
(Mastery)
Constructs innovative solutions and effective interventions to drive customer satisfaction.
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2 Job Family Competencies – Account Management
Proficiency Level -2
Skill definition-Nurturing a company’s client relationships by providing them with service and support.
Level 1 Behaviors
(General Familiarity)
Explains the principles and procedures of excellent account management.
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Level 2 Behaviors
(Light Experience)
Documents all sales activities in the department’s account management grid.
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Level 3 Behaviors
(Moderate Experience)
Contacts clients to maintain regular communication with existing accounts.
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Level 4 Behaviors
(Extensive Experience)
Manages the overall sales cycle from finding a client to securing a deal.
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Level 5 Behaviors
(Mastery)
Designs detailed strategic business plans to attain predetermined goals and quotas in account management.
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3 Account Manager II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Account Manager II
Proficiency Level - 4
5 Competency for - Account Manager II
Proficiency Level - 5

10 soft skills or competencies (core competencies) for Account Manager II

1 Core Competencies – Products And Services
Proficiency Level -2
Skill definition-Knowledge of the full array of our organization's products and services including those that are created for internal customers; insight into the differentiating factors that distinguish them from those of competitors.
Level 1 Behaviors
(General Familiarity)
Collects and summarizes information and marketing materials for R&D purposes.
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Level 2 Behaviors
(Light Experience)
Discusses the potential profitability of a proposed new product.
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Level 3 Behaviors
(Moderate Experience)
Evaluates our business’s P/S costs and prices, and market positioning.
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Level 4 Behaviors
(Extensive Experience)
Establishes related procedures for product design, development and delivery time limits.
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Level 5 Behaviors
(Mastery)
Describes the planned launch of superior products and services to stakeholders to promote enthusiasm and support.
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2 Core Competencies – Self-Motivation
Proficiency Level -3
Skill definition-Ability to identify one's own strengths, set goals and work hard in achieving goals, standards, and targets without external rewards or punishments.
Level 1 Behaviors
(General Familiarity)
Describes benefits of personal drive to achieve goals or standards.
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Level 2 Behaviors
(Light Experience)
Commits to personal and organizational goals.
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Level 3 Behaviors
(Moderate Experience)
Communicates to employees the benefits, rewards, or sanctions if expectations are or are not met.
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Level 4 Behaviors
(Extensive Experience)
Creates a vision board with company goals and objectives to increase motivation within the team.
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Level 5 Behaviors
(Mastery)
Delivers training activities to build continuous self-motivation and confidence across our organization.
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3 Account Manager II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Account Manager II
Proficiency Level - 4
5 Competency for - Account Manager II
Proficiency Level - 5

Summary of Account Manager II skills and competencies

There are 0 hard skills for Account Manager II.
11 general skills for Account Manager II, Customer Satisfaction, Account Management, Business Development, etc.
10 soft skills for Account Manager II, Products And Services, Self-Motivation, Initiative, etc.
While the list totals 21 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Account Manager II, he or she needs to be proficient in Products And Services, be skilled in Self-Motivation, and be skilled in Initiative.

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